Communication is a crucial part of facilitating the process of innovation within an innovation platform. It comprises a broad range of practices and approaches which include information management, publishing, use of information and communication technologies, communication for development, knowledge sharing and knowledge management. Its goal is not just to produce or disseminate more information, but rather to use communication processes to power changes identified by the platform.

Engagement platforms are variously known as multi-stakeholder platforms or innovation platforms. In general terms, an engagement platform is an opportunity for individuals and people representing organizations with different backgrounds and interests to come together to diagnose problems, identify opportunities and implement solutions. They may engage in design and implementation as a platform, in smaller groups, or individually.