The quality of rural extension and advisory services is a crucial element in fostering innovation and rural development. This article aims to clarify the concept of quality of rural extension and to develop a preliminary theoretical framework. An ample literature review was conducted in search of articles on service quality and quality of rural extension and advisory services. The first part presents the main results of the literature search on quality of extension services. The definition of quality is not universal.

In the Office du Niger large rice farming irrigation scheme in Mali, water management has been a permanent source of tension between the smallholder tenants and the administration. The transfer of tertiary canal maintenance to the tenant farmers was expected to improve water management but, in practice, that rather led to deterioration.