This paper (Part I) present a case study of work conducted by the International Centre for Tropical Agriculture (CIAT) to adapt network mapping techniques to a rural and developing country context. It reports on work in Colombia to develop a prototype network diagnosis tool for use by service providers who work to strengthen small rural groups. It is complemented by a further paper in this issue by Louise Clark (Part II) which presents work to develop a network diagnosis tool for stakeholders involved in agricultural supply chains in Bolivia.

This paper (Part I) present a case study of work conducted by the International Centre for Tropical Agriculture (CIAT) to adapt network mapping techniques to a rural and developing country context. It reports on work in Colombia to develop a prototype network diagnosis tool for use by service providers who work to strengthen small rural groups. It is complemented by a further paper in this issue by Louise Clark (Part II) which presents work to develop a network diagnosis tool for stakeholders involved in agricultural supply chains in Bolivia.

The quality of rural extension and advisory services is a crucial element in fostering innovation and rural development. This article aims to clarify the concept of quality of rural extension and to develop a preliminary theoretical framework. An ample literature review was conducted in search of articles on service quality and quality of rural extension and advisory services. The first part presents the main results of the literature search on quality of extension services. The definition of quality is not universal.