A growing variety of public and private rural advisory services are available today, leading to increasingly pluralistic service systems (PSS) – in which advisory services are provided by different actors and funded from different sources. PSS have emerged in many countries as a response to a decline in public sector extension and the increasing demand for tailored, diverse and market-oriented services. Private companies, non-governmental organizations and producer organizations, today play more active roles alongside traditional public sector providers.

To cope and compete in this rapidly-changing world, organisations need to access and apply new knowledge. While explicit knowledge is important, what is often critical is an organisation’s ability to create, access, share and apply the tacit or un-codified knowledge that exists among its members, its network and the wider innovation system of which it is a part. This discussion paper explores the role of tacit knowledge in livestock sector innovation capacity though the case of Visakha Dairy, one of the most progressive producer-owned milk marketing companies in India.

ICTs are being increasingly used for Knowledge Management (KM) nowadays. In spite of this, rapid deployment of ICTs for KM is a major challenge. This paper explores the challenges in using ICT for KM using the case of “agropedia” – an ICT mediated knowledge management platform for Indian agriculture. The paper argues that KM is no more a technical challenge, but rather constrained by social and organizational barriers. Without initiating institutional and policy changes in addressing these barriers, KM continues to elude Indian agriculture.