The COVID-19 pandemic and the measures taken by governments on social distancing and mobility restrictions have contributed to boosting the use of digital technology to bridge some of the physical access gaps. An increasing number of services and extension/information activities are delivered through digital tools and applications. E-commerce has also flourished. As a result, the potential of digital technologies has gained prominence in immediate response and recovery strategies and programmes.
Various authors have identified the potential relevance of innovation system approaches for inclusive innovation, that is, the means by which new goods and services are developed for and by the poor. However, it is still a question how best to operationalize this. Innovation platforms (IPs) represent an example of putting an inclusive innovation system approach into practice by bringing different types of stakeholders together to address issues of mutual concern and interest with a specific focus on the marginalized poor.