The ‘ICT based Customer Care Solution for Poor Farmers’ is a case study that highlights Katalyst project’s work in developing low cost ICT solutions for farmers by collaborating with various public and private sector partners. The case study specifically focuses on a missed call based agriculture helpline service that was developed in collaboration with leading agriculture input companies. The service provides agriculture information solutions to smallholder farmers for free. Till date, the service has benefitted approximately 160,000 farmers.
E‐KOKARI is an Interactive Voice Response (IVR) platform, developed in Niger, which enables farmers, breeders and buyers to access information, advice, warnings and market prices in the field of agriculture and livestock. When a user dials a short number from his phone he can access a voice menu in the main local languages (French, Hausa and Zarma) of the country, which guides him/her according to his/her needs. A prototype was developed and tested during a period of 10 months in the course of 2017, but the practice still needs to be implemented and evaluated in the field.
The objective of this case study is to understand the application of ICT technologies for rural groundwater management in China, and it’s impacts on the rural poor. This will help understand the physical and policy context this technology is being applied and expanded, its impact on resource management, and changes in water delivery service to farmers. These understanding will help improve this technology and provide data and information for its replication in other parts of Asia. It will also h elp understand the capabilities of the ICT within the water sector applications.