The ‘ICT based Customer Care Solution for Poor Farmers’ is a case study that highlights Katalyst project’s work in developing low cost ICT solutions for farmers by collaborating with various public and private sector partners. The case study specifically focuses on a missed call based agriculture helpline service that was developed in collaboration with leading agriculture input companies. The service provides agriculture information solutions to smallholder farmers for free. Till date, the service has benefitted approximately 160,000 farmers.
Cassava is an important source of food and income in Uganda. However, it cannot be marketed over a long time and distance, thereby reducing incomes and food security to growers, consumers and traders. This in turn leads to less investments and hence low productivity. To address this challenge, the project of Extending the Shelf life of Fresh Cassava Roots for Increased Incomes and Postharvest Loss Reduction proposed to set up two packhouses in order to test their commercial viability.